Endpoint Administrator
Feb. 2025 - Present
Windows, macOS, Intune, Jamf, Entra ID, Active Directory
- Manage and support endpoint environments across Windows and macOS devices.
- Work with device management, identity, access, and end-user support workflows.
- Contribute to documentation, process improvement, and technical troubleshooting.
IT Intern
Oct. 2024 - Feb. 2025
Troubleshooting, printers, imaging, networking, ticketing systems
- Resolved user issues involving hardware, printers, imaging, connectivity, and software.
- Worked through ticket queues, prioritized issues, and communicated clearly with end users.
- Built a strong foundation in practical troubleshooting and systems support.